SERP (Service Evaluation and Repair Process) services are about delivering change. USE* processes now formalise different levels of service to complement the positive uptake of a ‘design for aftermarket’ mentality within a client OEM.

Because the focal objective of SERP (Service Evaluation and Repair Process) services to our clients is to enculturate Product Development activities with a ‘design for aftermarket’ mentality and process toolset, the ‘shape’ of SERP services change throughout their tenure.

Initially more emphasis needs to be placed on the practicalities of ‘design for service’ as momentum towards warranty-friendly and service-friendly design gathers. In time, this kind of ‘at elbow’ consulting becomes less important as new processes that condition and allow Product Development engineers to understand and support aftermarket commercial drives take hold.

USE* have recently formalised this evolution through the stratification of our support into discreet and interlinked packages of consulting time and product development support. This allows customers to define precisely how and when USE* engineers will engage with their vehicle programmes and product teams, whether or not serviceability checks will be delivered, for which systems, and when. Service checks themselves are also stratified, reporting back different levels of detail depending on the requirement.