USE* works to streamline Diagnostic Cycle Times

20/5/2011

USE* engineers are acting with a prestigious OEM client to help address a common diagnostics problem: occasionally dissonance exists between the time taken for a Dealer Technician to intuitively identify a vehicle fault and the time taken for this assessment to be confirmed or denied by OEM-delivered diagnostic tools. How can the dealer technician’s intuition be turned to a benefit in these circumstances?


The time differential can function as a penalty to dealers, who may be unable to claim the full cost from the manufacturer in terms of hours spent following the proscribed sequence of tests and repairs as defined by the diagnostic sequence.

For a prestigious household name OEM client, USE* have begun to help address this problem by working collaboratively between our customer’s Dealers, and their in-house Service Engineering and Diagnostics communities. The goal will be to identify ‘high hurt’ instances and, in these cases, devise means to revise diagnostics processes that will empower them to function on a ‘Pareto Logic’ basis; i.e. ensuring that for identified popular repairs or frequent faults, the first 20% of the possible diagnostic steps fully diagnose or resolve 80% of symptoms or faults.



News

UKSE helps Car Maker benchmark Competitors

Service Benchmarking

2008
UKSE serviceability benchmarking
Design for Service moves into Concept Engineering

Concept Engineering

2008
UKSE design for service in Concept Engineering
UKSE helps commission Virtual Reality Laboratories

Virtual Reality Labs

2008
UKSE assists commissioning and assessment
UKSE assessment of CAE Pathplanner Tools complete

CAE Pathplanner Tool

2007
UKSE completes CAE tools assessment




Copyright © USE Aftermarket Consulting Limited 2010, Powered by Kentico CMS for ASP.NET